We understand that a clear and convenient payment process is an important part of your peace of mind when seeking medical treatment. We are committed to providing an efficient, transparent, and secure financial experience for all patients, whether through commercial insurance or self payment.
We have established direct settlement (direct payment) partnerships with several well-known insurance companies around the world. To ensure a smooth process, please follow the following steps:
When making an appointment, please make sure to inform our International Patient Service Center that you have international medical insurance and provide a copy of your insurance card (including policy number, group number, and insurance company contact information).
Our insurance specialist will contact your insurance company to verify the scope and coverage of your insurance benefits, as well as whether they include the medical services you plan to receive.
For major treatments or surgeries, insurance companies typically require prior pre authorization. Our specialist will assist you and the attending physician in preparing the necessary medical reports and application materials, and submit them to the insurance company for approval. Without prior authorization from the insurance company, claims may be rejected. Please make sure to handle it in advance.
After obtaining the pre authorization guarantee letter (GOP) issued by the insurance company, treatment can be arranged. This letter is a proof of the insurance company's commitment to directly pay the fees to our hospital.
Please note that your insurance plan may not cover all expenses (such as deductibles, co payments, out of pocket ratios, or excess amounts). You need to pay this personal payable fee before treatment.
After confirming the cost, you can focus on the treatment itself without worrying about payment issues.
After the treatment is completed, our hospital will directly send a bill to your insurance company for settlement.
We will provide complete medical records and billing details for the insurance company to review.
You will receive a final bill that clearly lists the portion paid by the insurance company and the portion already paid by you personally.
If you are a self paying patient, we will provide you with equally convenient services through transparent pricing and flexible payment methods.
After completing the initial diagnosis and consultation, your dedicated patient manager will provide you with a detailed 'Treatment Plan and Cost Estimation Form'. This estimate sheet will list all estimated costs (consultation fees, examinations, surgeries, hospitalizations, medications, etc.).
Please carefully review the cost estimate and confirm. To ensure the smooth progress of treatment, we need you to make a full payment of the estimated amount in advance. After payment, your treatment seat and resources will be reserved.
We support multiple payment methods, and you can choose from
Receive official invoices from our hospital and make wire transfers through banks (provide SWIFT code and other information).
support Visa, MasterCard, Amex, etc. (offline card swiping or secure online payment).
Accepting US dollar or Chinese yuan drafts.
Supports RMB cash payments (please make a reservation in advance for large payments).
After payment is completed, you can receive treatment with peace of mind, without being distracted by cost issues.
After the treatment is completed, we will issue a final detailed bill of expenses and verify it with your advance payment.
If there is a remaining balance in the advance payment, we will unconditionally refund the difference through the original payment method or the method you specify.
If additional fees are incurred (such as newly added medications after surgery), you only need to pay the difference. The entire process is completely transparent.
We aim to reply to all messages within 24 hours.
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