At PKUIH, we are committed to making your appointment process simple and efficient.
You can make an appointment with us through the following two main methods. No matter where you are, our professional international patient service team is ready to assist you.
Holidays are subject to actual arrangements.
Our online appointment system is secure and convenient, available 24 hours a day to help you book your visit efficiently anytime, anywhere.
Click the “Appointment Request” button at the top right corner of the homepage on our official website to enter the secure online booking platform.
Please fill out the online form accurately. This information provides the basis for our medical experts to make an initial assessment. Required information includes:
– Your name/title
– Contact email
– Department
– Physician
– Your appointment request/details
After submitting the form, the system will immediately send a confirmation email titled “Appointment Request Received” to your inbox.
Our International Patient Services Coordinator will carefully review your information within 1–2 business days (Monday to Friday) and will contact you by phone or email to confirm your exact appointment time, specialist arrangement, and any further instructions.
If you prefer to describe your condition in more detail, or are more comfortable communicating by email, this is another reliable option we provide.
Please write an email to our official appointment address: pub-gjyygjylzx-gw@pkucare.com
Suggested email subject:
“Appointment Inquiry – [Your Name/Title] – [Target Department, e.g. Cardiology]”
Please include the following in the email body:
Basic personal information (as above)
A detailed description of your medical condition and healthcare needs
Your preferred time for the appointment
Your preferred contact details for receiving our reply
Once our staff receive your email, you will receive an acknowledgment email.
Our medical team may conduct a preliminary review of your information. After that, our coordinator will communicate with you in more detail via email and will finalize all appointment details, tailoring a medical care plan to your needs.
We've set up a dedicated phone appointment line for you, making it easy and worry-free to book your doctor's visit.
Whichever method you use, your appointment is only considered final and valid once you receive the official “Appointment Confirmation Letter” from our International Patient Services team. This letter will include the exact date and time, physician’s name, clinic location, and instructions for arriving at the hospital in advance.
To increase your chances of seeing your preferred specialist, we recommend submitting your request at least 3–5 business days in advance. For complex cases, the review period may be extended; we appreciate your patience.
Our email and telephone services are available in both Chinese and English. If you require assistance in another language, please indicate this when making the appointment, and we will do our best to arrange interpreter support.
If you need to cancel or change your appointment time, please make sure to notify us by phone at least 24 hours in advance so that we can allocate the medical resources to other patients in need.
We aim to reply to all messages within 24 hours.
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